Last Updated: January 1, 2025
Cheap AI for Workplace is a plugin that operates within your Atlassian Jira instance. Our service commitment covers:
We guarantee that the plugin's core functionality will be available 99.5% of the time, excluding scheduled maintenance and Atlassian platform outages.
Successful generation of AI prompts from Jira issue data, excluding cases where Jira API is unavailable or malformed issue data.
Measurement: Uptime is calculated monthly based on plugin heartbeat checks and error rate monitoring.
| Support Channel | Availability | Initial Response Time |
|---|---|---|
| Email (contactcheapai@gmail.com) | Business Hours (EST, Mon-Fri, 9 AM - 6 PM) | Within 24 hours |
| Critical Bug Reports | Business Hours | Within 4 hours |
We perform scheduled maintenance during Atlassian's standard maintenance windows. Advance notice of 5 business days will be provided for any maintenance requiring plugin updates.
Critical security updates will be released within 48 hours of identification. Feature updates are released on a monthly cadence.
The SLA does not cover failures due to:
If we fail to meet the 99.5% uptime guarantee in a given month, you may request a service credit:
Credits must be requested within 30 days and will be applied to future billing cycles.
We continuously monitor plugin performance via Atlassian's analytics framework. Upon request, we can provide uptime reports for your instance.
This SLA may be updated with 30 days' notice. Changes will be posted on this page and notified via email to registered users.
For SLA-related inquiries or to report a breach, contact: contactcheapai@gmail.com
Response time for SLA breach reports: Within 4 business hours during business days.
← Back to Home